Friday, March 22, 2013

Apology for some recent mysterious credit card statements.

Notice: Apology Regarding Credit Card Transaction Issues From Last Year (03/12/2012)

We would like to apologize for a some credit card processing issues you may have experienced. We have received several inquiries that our customers' credit card statements show a transaction made at our stores that they don't remember. We looked into this matter and found out that some credit card transactions occurred within past six months (Oct & Nov of 2012, Jan 2013 to be exact) were NOT processed correctly by the credit card processing company due to system errors. Once the problem was solved with the credit card card processing company, those transactions were listed on our customers recent bills (Jan & Feb 2013). Please be reminded that our customers were NOT double charged. You might have seen the transaction listed on your bank statement, usually online, however, it should've shown as "pending" with the exact same figure. We are in process of sending a copy of our receipts to the card company to clear the matter. We truly apologize for any inconveniences or any emotional discomfort you went though over this incident. We thank you for letting your card companies know that there is a problem. Thanks to our loyal customers, we were able to identify and fix the problem. Again, we did not mean to catch you by surprise in a negative manner, and we truly owe you an apology. If at all, we try our best to surprise you in a more fun and constructive way. Thank you for taking your time to read this. If there is any questions or concerns, please let us know through our contact page. BTW if you were one of those unfortunate customers, please come to our store and say "Credit Card T-shirt!". We will give you a FREE POPKILLER T-shirt of your choice so you can feel lucky. Cheers!

1 comment:

  1. I hope that this will not happen again. Thank you for sharing this wonderful post.